RCM-400

durations vary

Records Compliance Platform for Users
RCM 400 may be presented on-site or via a web conference for users of the Records Compliance Management platform. The topics can be customized to suit the needs of internal corporate trainers. Compliance capture and operational stubbing of e-mail requires no formal end user training. The intent of these sessions is primarily to "train-the-trainers." If corporate trainers are unavailable, an AXS-One project manager can schedule systematic corporate delivery and global instructional roll-out. E-mail help desk personnel are encouraged to attend basic sessions lasting approximately 50 minutes. In collaboration with the client, a PowerPoint slide presentation will be developed to communicate to the wider corporate user community expectations when their e-mail is stubbed. Extended sessions with questions and answers can take 2 hours for those interested in advanced topics. General topics include: basic search, message review, my mailbox, advanced search, message retrieval from shortcuts/stubs and retention management.  Advanced topics include legal case management and discovery sessions that can run from 2-3 hours depending upon the needs of the trainees. These sessions are designed to demonstrate search strategies, and template based query across the entire archive. RCM 400 course sessions are scheduled immediately following professional services deployment of the RCM platform or, if feasible, concurrent with production deployment. Customers are encouraged to record training sessions for later use. Following the initial training roll-out, additional courses are available on demand

RCM-401

2 days

Records Compliance Platform for System Administrators
This course is intended for technical staff responsible for system administration of the AXS-One Compliance Platform. The course provides in-depth coverage of day-to-day tasks involved with production RCM implementations. Topics include scheduling, adding and configuring users to point toward particular data, understanding database mapping, data classification and tailoring issues related to reporting and categorization. Upon completion of this course, an administrator will be proficient in configuring AXS-One components within their own E-Mail environments, managing user and group hierarchies and ensuring users can access data within the system in accordance with security policies.

RCM-402

3 days

Records Compliance Platform for System Administrators - RCM 402
During the software implementation, AXS-One recommends the client assign a person to work closely with the implementation team to facilitate knowledge transfer. This person becomes responsible for the maintenance of an "implementation record" document that assists in the training process and details the changes and policies associated with system configuration. Standard administration training courses are also available for technical staff unfamiliar with the initial deployment and those later charged with monitoring and maintaining the system (RCM 401) . The RCM 40 2 course is a 3 day intensive hands-on course that provides in-depth coverage of day-to-day tasks involved in basic RCM implementations. Topics include scheduling, adding and configuring users to point toward particular data, understanding database mapping, data classification and tailoring issues related to reporting and categorization.  Upon completion of this course, an administrator will be proficient in configuring AXS-One components within their own messaging and archive environments, managing user and group hierarchies and ensuring users can access data within the system in accordance with security policies. Trainees are introduced to the AXS-One client support team and will complete their training by submitting example troubleshooting and root-cause analysis support tickets.

RCM-501

2 days

Records Compliance Management for Sales Professionals
Sales executives, sales engineers, resellers and partners are regularly asked to articulate and demonstrate the features and functions of the RCM software platform. This 2 day course is designed to help sales teams and engagement managers cope with the complexity of landing and maintaining a records compliance management account . Day one is required for both sales executives and sale engineers and day two is primarily geared for sales engineers and engagement managers.

RCM-502

5 days

Records Compliance Management for Implementers
Resellers, partners and AXS-One staff require both an overview and hands-on experience installing and configuring the components within the RCM platform. Managing the capture, archive, search, supervision and auditing of all electronic records in an enterprise requires in-depth technical proficiency with AXS-One's software architecture and full command of best practices. The implementer's course provides both the breadth and depth necessary to support field implementations in heterogeneous Domino, Exchange, Java Messaging Server, RFC-822 compliant mail, instant messaging, report, desktop document and file-system archiving environments. The course includes both lecture and hands-on virtual machine laboratory exercises. Pre-requisites include exposure to AXS-One sales material and online courseware.

RCM-503

3 days

Advanced Topics: Records Compliance Using Retention Manager
This advanced topics course is designed for technical staff responsible for configuring and optimizing workflow rules for AXS-One RCM applications. Some areas requiring advanced training include the configuration of retention management process-maps for records within the central archive, storage device configuration, file system crawler customizations and implementing rules for business categorization. Pre-requisites include the RCM System Administration course (RCM-401), the Implementers course (RCM-502) or the AXS-One Central course (RCM-504).

RCM-504

2, 3, 5 days

Advanced Topics: Central Archive Administration and Customization
Two versions of this course are available, basic (2 day) and advanced (3 day). Combined they are a complete 5 day consecutive offering. The advanced topics course details books and records customizations as well as tailoring to accommodate, Xerox Metacode, IBM AFP, HP PCL, print stream, PDF, image, blob, EBCDIC conversion, and ASCII-based document archiving needs. Some background in cold document archiving and pre-requisites including the RCM System Administration course (RCM-401), the Implementers course (RCM-502) are necessary. The Central courses are designed for technical staff responsible for configuring and optimizing the AXS-One RCM archiving processes

RCM-3550 & up

3 days

Advanced Topics: Records Compliance Management Release Training
These advanced topics courses move beyond release notes associated with any given RCM product update to cover the business case, anticipated use-cases, support scenarios, internal and external quality assurance feedback, professional services and sales engineering perspectives regarding changes to the RCM components and platform. Pre-requisites include any combination of RCM-401, RCM-501, RCM-502, or suitable professional experience.

RCM-3560

5 days