There are several key business drivers for establishing a records compliance management program:

Internal Drivers

• Operational Efficiency – automating records compliance management according to policies and procedures can significantly improve operational efficiencies and effectiveness.
  
  • Manage mailbox size automatically through the archive system rather than having employees spend valuable time managing their mailboxes themselves
  • Optimize information accessibility – consolidate all records in a single archive and enable the appropriate people to access the information they need, when and where they need it.
  • Reduce the time and resources required to respond to electronic discovery requests.
    Control personal use of messaging applications through acceptable use policies and messaging supervision to detect and deter abuse
    
    • 40% of e-mails at work are not business-related (IDC)
    • 58% of workplace IM users engage in personal chat (2004 Workplace E-Mail and IM Survey, AMA/ePolicy Institute)
• Privacy/Data Protection – messaging applications, such as e-mail and instant messaging, make the distribution of confidential information outside the organization easy. This includes both personal and organizational data. Personal privacy legislation requires organizations to balance their interests with individual rights. Careful consideration must be given to how legislation defines the monitoring of employee e-mail as an infringement of privacy in the workplace. Also, access to archived electronic records, especially for legal discovery, must be carefully managed.
  
• Corporate Governance - High profile corporate failures and malfeasance has led to heightened focus on corporate governance by boards and management, across all industries. Boards are concerned not only by performance outcomes but also by conformance perspectives of governance. Increasingly, the importance of sound information practices is being recognized as an intrinsic aspect of good governance

External Drivers >>